We love children but have nevertheless decided to only accept guests over the age of 16. Castel Rundegg is a small house where a guest wants to "hide" from everyday life, seek peace and quiet and possibly get a cure in our medical spa. Our entire structure would therefore be "grotty boring" for children and we cannot meet the needs of families. We will be happy to provide you with tips for great family hotels in the area.
CHECK IN - CHECK OUT
The rooms are ready for occupancy from 3 p.m. on your day of arrival, please let us know if you plan to arrive after 8 pm.
We ask you to vacate your room by 10 a.m. on your day of departure.
With Checkout expires the free access to the SPA area.
Late Checkout possible on further enquiry, depending on availability and with extra charge of 15,00 €/h starting from 12 pm.
INCLUDED SERVICES
breakfast buffet with local and fresh products, homemade cakes and apple strudel, fruit, tea and coffee, as well as egg dishes from happy chickens - also on our sun terrace in the castle park
high-speed WI-FI is available free of charge in all public areas and rooms
free entrance to the new outdoor swimming pool in the castle park (May - September)
free entry to the heated indoor pool with a 500 m² wellness area
Finnish sauna & steam bath are available for you, as well as the relaxing room with a tea corner and various types of tea, water, fruit and dried fruit
our sun-drenched castle garden, with a magnificent view of the surrounding mountains of Merano, invites you to take short walks, relax on our loungers or simply take a break - arrive and take a deep breath
every afternoon fresh homemade cakes at the lounge (wintertime)
spacious fitness room
2 bottles of Merano mineral water and South Tyrolean organic apples in the room upon arrival
spa bag in the room with a cozy bathrobe, bath towel and sandals
high-quality care accessories in every bathroom
free parking
CANCELATION
No cancellation costs are charged up to 6 days prior to arrival
We charge 100% of the booking amount within 5 days prior to arrival
We will charge the full booking amount in the case of early departure or no-shows.
Booking cancellations have to be in written form.
To avoid unpleasantness, we recommend that you take out travel cancellation risk insurance.
DOGS
Unfortunately, we do not accept dogs.
NON SMOKING ROOMS & SUITES
Smoking is prohibited in all suites and rooms. In case of non-compliance, we charge 200 € - for the special final cleaning. Smoking is only permitted on the terrace/balcony and outdoor area.
SURCHARGES
Half board: € 55,00
Room service: € 19,00
SETTLING THE HOTEL BILL
Cost-effective with any of the standard bank cards (debit cards). With amounts over 1,000.00 €, we kindly ask you to make a partial payment on the day before, since many debit cards have a daily limit of 1,000.00 € abroad.
With MasterCard, American Express or VISA.
Bank cheque
Cash payments are possible up to 5,000.00 €
Other useful information
The binding reservation is valid from receipt of a valid credit card or receipt of the deposit.
All our rooms are equipped with a minibar, color TV, direct dial telephone, safe and hairdryer.
Bathrobes, spa towels and flip-flops are available for free and at your disposal during your stay.
Please do not come to the restaurant in shorts, sandals and a robe.
A sign of courtesy is to switch off the mobile phone during meals and in the beauty SPA.
The Beauty-SPA colleagues are available daily from 9 am to 12 pm and from 3 pm to 7 pm.
To make your stay as comfortable as possible, we recommend that you book the beauty treatments before you arrive.
The indoor pool is at your disposal from 8 am to 7 pm; the sauna/steam bath from 3 pm (summer from 4 pm) to 7 pm.
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