General terms and conditions
Hotel Adults Only +16
The rooms are ready for occupancy from 3 p.m. on your day of arrival, please let us know if you plan to arrive after 8 p.m. We ask you to vacate your room by 10 a.m. on your day of departure. With Checkout expires the free access to the SPA area. Late Checkout possible on further enquiry, depending on disposability and with extra charge of EUR 15,00/h starting from 12.00 a.m.
Cancellations, early departure:
- No cancellation costs are charged up to 14 days prior to arrival
- We charge 50% of the booking amount within 13 -7 days prior to arrival
- We charge 100% of the booking amount within 7 days prior to arrival
- We will charge the full booking amount in the case of early departure or no-shows.
Booking cancellations have to be in written form.
Down payments are offset against the cancellation costs.
To avoid the penalities we inform you that we have a travel insurance*.
BOOKED TRIPS UNTIL 31.11.2020 CAN BE CANCELLED OR POSTPONED FREE OF CHARGE UNTIL 7 DAYS BEFORE ARRIVAL!
*Travel cancellation insurance:
Our travel insurance of EUR 5.00/person/day will cover all cancellation fees for no-show or early departure in case of accident, illness or death of the insured (medical certificate, death certificate, hospital stay must be brought forward), siblings, parents or grandparents. It may be undertaken directly with us within 48 hours of the room reservation.
It is non-refundable.
Your four-legged family member is welcome in our hotel on request. We charge a daily fee of € 25.00 for your dog (without food) and ask for your understanding that dogs are not allowed in the restaurant area, sunbathing areas/castle garden and throughout the wellness facilities and should be always kept on leash.
Smoking is prohibited in all rooms, suites and rooms. In case of non-compliance we charge EUR 200,- for the special final cleaning.
Smoking is only permitted on the terrace/balcony and outdoor area.
Discount for 3rd person:
With 2 paying adults in the same room we give the following discount on the list price:
half board € 38,00
Room service € 6,00
hotel parking (limited) € 1,50/day/car (FOR FREE if you book our discounted weekly flat rate)
covered parking place (50 m from the hotel) € 5,00 day/car
Fix Menu Christmas: Surcharge EUR 30,-/with halfboard - EUR 59,-/with breakfast per person*
Fix Menu New Year: Surcharge EUR 71,-/with halfboard - EUR 100,-/with breakfast per person*
*extra charge for amended menu (vegetarian, allergic)
- The binding reservation is valid from receipt of a valid credit card or receipt of the deposit.
- All our rooms are equipped with minibar, color TV, direct dial telephone, safe and hair dryer.
- Bathrobes, spa towels and flip-flops are available for free and at your disposal during your stay.
- Please do not come to the restaurant in shorts, sandals and robe.
- A sign of courtesy is to switch off the mobile phone during meals and in the beauty SPA.
- The Beauty-SPA colleagues are available daily from 09:00 to 12:00 am and from 02:00 to 07:00 pm.
- To make your stay as comfortable as possible, we recommend that you book the beauty treatments before you arrive.
- The indoor pool is at your disposal from 08:00 am to 07:00 pm; the sauna / steam bath from 03:00 pm (summer from 04:00 pm) to 07:00 pm.
Settling the hotel bill:
- Cost-effective with any of the standard bank cards (debit cards). With amounts over € 1,000, we kindly ask you to make a partial payment on the day before, since many debit cards have a daily limit of € 1,000 abroad.
- With MasterCard, American Express or VISA.
- Bank cheque
- Payments by cash are possible in Euro - however, please be aware of the currently valid legal situation. We grant you 3% discount on the room rate if you announce the cash payment in advance (not applicable on already discounted booked prices or online booking portals bookings).